Defective Product Claims

Portsmouth and Southampton based personal injury claim solicitors, Swain & Co help people make defective product claims against manufacturers and retailers

When a product is sold to the public, it must be fit for purpose and safe for its intended use.

The Consumer Protection Act 1987 says that if a product causes personal injury, which was not caused by misuse of the product, the injured person has the legal right to make a defective product claim against the manufacturer or retailer responsible.

Defective product claims can also be made if the person who is injured was not the person who purchased the faulty product.

It is important to remember that in bringing defective product claims:

• We need to prove your injury was caused by a defective product
• The defective product claim is initiated within three years of you being injured
• You retain receipts and any other evidence, including witness contact details where applicable

 Faulty product claims

Successful faulty product claims can be made in a wide range of circumstances.

Common injuries include:

• Burns caused by malfunctioning hair styling products
• Skin conditions caused by contaminated cosmetic products
• Receiving electrical shocks from unsafe equipment
• Defective medical devices, such as heart valves, orthopaedic implants

Whatever the injury, Swain & Co Solicitors can advise you if you can make defective product claims for free – we offer free initial advice.

We may also be able to act on a no win no fee basis so your claim is unsuccessful it will cost you nothing.


Above information applies to law and procedures in England and Wales only